Support Center

Jun 12, 20231 min read

How do I get my Counselor PIN?

The following information is for counselors. If you are a family member looking for your PIN, please reference this article. If your...

CGN Customer Success

Jun 12, 20231 min read

Welcome to CGN School

I lost my Counselor User Guide. How do I retrieve it?

Counselors may access the Counselor User Guide within CGN School. Click on “Account Information” in the left menu, then “Click Here to...

CGN Customer Success

Jun 12, 20231 min read

Accounts and Activation

How is a counselor account different from a student or family member account?

Counselor accounts have additional features that are not available to students or families. Counselors may: Add their own resources to...

CGN Customer Success

Jun 12, 20231 min read

Accounts and Activation

What is the difference between a student account and a family member account?

Student and family member accounts are completely separate – allowing students and parents to explore, like, and share content that is...

CGN Customer Success

Jun 12, 20231 min read

Live Events

How will I find out about live programs?

There are three ways to find out about upcoming live, virtual college and career programs: Log in to your CGN School account and review...

CGN Customer Success

Jun 9, 20231 min read

Using Library Resources

English is not my first language. Are CGN Resources available in other languages?

Yes, the entire CGN College and Career Library is available in the following languages: English, Spanish, French, Portuguese, Arabic,...

CGN Customer Success

Jan 24, 20231 min read

Product Release Notes

Release Notes - CGN School Library (Version 2.5)

Following are highlights of changes to the CGN School Library Version 2.0: Feature Updates: A more resource-rich dashboard, featuring...

CGN Customer Success

Nov 16, 20220 min read

Live Events

Types of Live Events

CGN Customer Success

Nov 16, 20221 min read

Using Library Resources

Types of On-Demand Resources

Dictionary A comprehensive collection of key college and career terms. FAQs A growing collection of Frequently Asked Questions from real...

CGN Customer Success

Sep 15, 20221 min read

Counselor Features

Adding a Spotify Podcast to Your School's Library

Begin by following the steps of Adding a Resource to Your School's Library. Once you have selected "Spotify Podcast" from the Format...

CGN Customer Success

Sep 14, 20221 min read

Counselor Features

Adding a PDF to Your School's Library

Begin by following the steps of Adding a Resource to Your School's Library. Once you have selected "PDF" from the Format dropdown, you...

CGN Customer Success

Sep 14, 20221 min read

Counselor Features

Adding a Resource to Your School's Library

Go to the Manage School Resources page and click "Add New Resource" in the upper right hand corner. Enter the title and description of...

Welcome to the College Guidance Network ("CGN") Support Center. Use the links below to access specific categories of articles or the menu below to select all article for your product of interest. Our Support Center articles provide additional information on how to best use our products and services in your school environment. If you would like additional support, please submit a Support Request.